Delivery Policy

1. Electronic delivery only

NumberHub sells digital products only. There are no physical goods, no SIM cards in the post, no packaging, and no shipping or courier of any kind. Nothing is mailed to a street address, so no delivery address, postage, or customs step applies.

All products are delivered in-app — inside the Telegram bot (@TheNumberHubBot) and the web app — to the account you ordered from. Delivery is automatic: when the item is ready it appears in your order, and the live order card updates itself as the status changes, so there is no separate download or tracking link to chase.

2. What "delivered" means, by product

Each product line has its own definition of delivery and its own timing. In every case, the item is considered delivered the moment it is shown in your order in the bot or web app.

• OTP / verification numbers — an available number is assigned to the order; if none is available, the order may queue. The SMS code is shown automatically if it reaches the number during the activation window displayed in your order. "Delivered" means the code is shown in your order. If more than one message reaches the number during the window, those messages are shown too.
• Number rentals — the dedicated number becomes active after provisioning and remains active for the period you chose. During that period, SMS messages that reach the number are shown in your order. "Delivered" means that the provisioned number is shown and active for the rental term.
• eSIM data plans — after the upstream provider accepts and provisions the order, the QR profile and available activation details are shown in your order. Provisioning time varies by plan and provider. "Delivered" means the available installation details are ready to scan or enter on your device.
• Email OTPs — the inbox address appears when the order is ready, and the verification code is shown automatically if it reaches that inbox. "Delivered" means the code is shown in your order, the same way as for OTP numbers.
• Residential proxies — Proxy data is paid upfront and delivered as login credentials. The order shows its traffic cap and expiry. Uploads and downloads count, with a 512-byte minimum per connection; 1 GB is 1,073,741,824 bytes. Top-ups add data and restart validity; unused data expires. Site acceptance is not guaranteed. Failed purchases release the hold; contact support about service faults and refund eligibility.

3. Delivery and charging are linked

For the charge-on-receive products, delivery is exactly what triggers a charge — so you are never billed for something that was not delivered:

• OTP numbers and Email OTPs — the price is held when you order and charged only when a code is delivered. If no code is delivered within the activation window (or you cancel, or it expires), the hold is released automatically and you pay nothing.
• Rentals and eSIM — paid upfront; an eSIM hold is only released if the order cannot be placed with the provider at all, in which case nothing is delivered and nothing is charged.
• Residential proxies — Proxy data is paid upfront and delivered as login credentials. The order shows its traffic cap and expiry. Uploads and downloads count, with a 512-byte minimum per connection; 1 GB is 1,073,741,824 bytes. Top-ups add data and restart validity; unused data expires. Site acceptance is not guaranteed. Failed purchases release the hold; contact support about service faults and refund eligibility.

The full charging, hold, and cancellation rules are set out in our Refund & Cancellation Policy, and top-ups that fund your wallet are described in the Payment Policy.

4. Availability, stock & queueing

Because NumberHub is a reseller, whether a particular service or country can be delivered depends on our upstream providers and on the third-party platform you are verifying with. Availability and price are shown before each purchase.

• If a number is momentarily out of stock, your order can be queued: the system keeps retrying to source a number for you in the background.
• If a number is sourced, it is issued and delivery proceeds as normal.
• If nothing can be sourced within the retry period, the queued order is given up automatically and the hold is released — you pay nothing for an order that was never filled.

5. If something is not delivered

Most non-deliveries resolve themselves through automatic release, so in the common case you simply are not charged. If an active order is not behaving, you have these options:

• Replace the number — when an OTP order is eligible, request another number from the order card. The order shows the applicable timing and hold terms before you act.
• Cancel — cancel an order to release the hold, subject to the timing rules in the Refund Policy (a queued order with no number yet can be cancelled immediately at no cost).
• Automatic release — if no code arrives within the window, or a queued order cannot be filled, the hold is released for you without any action needed.
• eSIM not appearing — if a QR profile has not appeared after the order is accepted, the order keeps checking while provisioning completes. Contact support if the order does not progress.
• Contact support — if an item still has not arrived and you believe it should have, reach out with your order details and we will investigate and make it right.

6. Delivery records

Your in-app order history is the record of delivery. Each order keeps its status (waiting, received, completed, cancelled, expired), the number or address issued, and any codes or eSIM details delivered to it. You can review this at any time in the bot or web app to confirm what was delivered and when.

7. Contact

Questions about delivery, or an item that has not arrived? Contact us with your order details: [email protected] or Telegram @TheNumberHubBot. We aim to respond promptly. This policy should be read together with our Refund & Cancellation Policy, Payment Policy, and Terms of Service.