Return Policy

1. What you are buying — digital, on-demand services

Everything NumberHub provides is a digital service delivered electronically to the Telegram bot and the web app. There is no physical product, packaging, or shipment, so there is nothing to post back to us. Our products are:

• OTP / verification numbers — a temporary virtual number that receives a one-time SMS code, consumed the moment the code arrives.
• Number rentals — a dedicated number reserved for a chosen period.
• eSIM data plans — a data-only travel eSIM delivered as a QR profile.
• Email OTP: The price is held when you order. You’re charged when the verification email arrives. It may contain a code or a link. If no verification email arrives within the window, the hold is released automatically — see the Refund Policy.

Because these are single-use, on-demand services, "returning" a delivered code, an accepted eSIM, or a received email OTP is not possible — the service has already been performed.

2. No returns once a service has been rendered

A service is considered rendered (performed), and cannot be returned, once any of the following has happened:

• A verification SMS code has been delivered to your OTP number — the code has been generated and shown to you, and cannot be un-sent.
• An eSIM order has been accepted and a QR profile issued — the data plan has been provisioned to you.
• Email OTP: The price is held when you order. You’re charged when the verification email arrives. It may contain a code or a link. If no verification email arrives within the window, the hold is released automatically — see the Refund Policy.

In each case the value you ordered has been supplied, so there is no return and no refund of the delivered item. This mirrors how all single-use digital content works: once it has been handed over, it has been used.

3. What you can do instead — cancel & release undelivered orders

OTP numbers: The protection you actually want sits in our Refund & Cancellation Policy, and it is built into how you are charged. The headline is simple: no code, no charge.

• OTP number orders use the live activation window shown in the order. An OTP number is charged once, when its first code arrives; further codes on the same number are free. If no code arrives, cancel after the short initial lock or let the order expire; the hold returns automatically.
• Email OTP: The price is held when you order. You’re charged when the verification email arrives. It may contain a code or a link. If no verification email arrives within the window, the hold is released automatically — see the Refund Policy.
• Cancellation of a waiting order. An order still waiting for a number can be cancelled immediately at no cost; once a number is issued, cancellation is permitted after a short initial period (about 2 minutes).
• Rentals are paid upfront. You can request cancellation 2 to 20 minutes after the rental starts, only if no SMS has arrived. Once the cancellation is confirmed, the refund returns to your NumberHub balance. After this window or an SMS, the rental continues until expiry; early termination is unavailable.
• eSIM plans are paid upfront; the hold is only released if the order cannot be placed at all.

So while nothing is "returned," an undelivered or unused order costs you nothing, and refunds within the relevant windows are credited to your wallet. The exact timings and conditions are governed by the Refund & Cancellation Policy, which controls if anything here appears to differ.

4. Wallet balance and top-ups

Your NumberHub wallet is prepaid, spend-only credit usable only to buy products inside the Service. It is not a bank account, e-money, or investment, and it earns no interest.

• Top-ups are made in cryptocurrency through a third-party payment processor. On-chain payments are final and non-reversible once confirmed — we cannot return a top-up to the originating crypto wallet, and we do not refund to a blockchain address.
• Any release or refund therefore stays as usable credit in your wallet, ready to spend on your next order; it does not flow back on-chain.
• You are responsible for sending the correct asset, amount, and network when topping up. See the Payment Policy for accepted methods and the network minimums (for example, Bitcoin carries a roughly $10 network minimum).
• Deposit and referral bonuses are promotional, spend-only credit — non-withdrawable and reversible in cases of abuse.

5. Your consumer rights

Where mandatory consumer-protection law applies to you, those rights prevail over anything in this policy, and nothing here is intended to limit them. At the same time, digital content supplied immediately is commonly excluded from any cooling-off or withdrawal right once delivery has begun — and our products are supplied on demand the moment you order. By placing an order you request immediate performance and acknowledge that, once a code is delivered or an eSIM order is accepted, that specific service has been fully performed.

6. How to request help

OTP numbers: Most releases and refunds happen automatically — if a code never arrives, you are simply not charged. If something looks wrong with an order, contact us within a reasonable time with your order details and we will review it and put right anything that is our error. We may issue a wallet credit as a goodwill resolution where appropriate, at our discretion.

7. Contact

Questions about this policy, or a specific order: info@numberhub.io or Telegram @TheNumberHubBot. We aim to respond promptly.

This Return Policy should be read together with our Refund & Cancellation Policy, Payment Policy, and Terms of Service.

Residential proxies

Proxy data is paid upfront and delivered as login credentials. The order shows its traffic cap and expiry. Uploads and downloads count, with a 512-byte minimum per connection; 1 GB is 1,073,741,824 bytes. Top-ups add data and restart validity; unused data expires. Site acceptance is not guaranteed. Failed purchases release the hold; contact support about service faults and refund eligibility.