Frequently asked questions
Everything about how NumberHub works — charging, payment, coverage, eSIM, data and support.
When am I charged for a number?
OTP and email orders use the live activation window shown in the order. Each delivered code is charged separately. If no code arrives, cancel after the short initial lock or let the order expire; the hold returns automatically.
How do I pay?
You top up your in-bot wallet and use that prepaid balance to buy numbers, rentals, email OTPs and eSIMs. Top-ups are made in cryptocurrency.
Do I get a discount?
Yes — our loyalty program automatically lowers the price of numbers based on how active you are, or how much you top up — up to 15% off. We also run a referral program: when someone you invite makes their first top-up of $5 or more, you both receive $0.50.
Which apps are supported?
Over 800 services across messaging, social, email, marketplaces, gaming and more — in 190+ countries. You choose the exact service inside the bot. Whether a given platform accepts a virtual number is always its own decision, and an undelivered code is never charged.
What is the eSIM product?
A data-only travel eSIM provided as a QR code for 219 destinations after provisioning. Choose a local, regional, or global plan and scan to install when the profile is ready.
What is an Email OTP?
A disposable email address that receives the verification code for the website you choose — useful when a site verifies by email instead of SMS. Like OTP numbers, you are charged only when the code arrives.
Can I cancel or get a refund?
OTP and email-OTP holds are released automatically if no code arrives. Rentals can be cancelled for a refund within a short window after they start, and eSIMs are charged once the provider accepts the order. Full details are in our Refund Policy.
Do you keep my data?
We keep data collection to a minimum: we do not ask for ID documents for ordinary use, and stored verification codes are deleted within 7 days after an order closes. See our Privacy Policy.
Is there support?
Yes — reach us on Telegram at @TheNumberHubBot or by email at [email protected]. We aim to respond within 24 hours, usually sooner.
Why might a number not receive a code?
Some third-party platforms detect or block virtual numbers. If a number does not work you can request a replacement or cancel for a release of the hold — you are never charged for a code you did not receive.