Frequently asked questions
Everything about how NumberHub works — charging, payment, coverage, eSIM, data and support.
When am I charged for a number?
OTP number orders use the live activation window shown in the order. An OTP number is charged once, when its first code arrives; further codes on the same number are free. If no code arrives, cancel after the short initial lock or let the order expire; the hold returns automatically.
How do I pay?
You top up your in-bot wallet and use that prepaid balance to buy numbers, rentals, email OTPs and eSIMs. Top-ups are made in cryptocurrency.
Do I get a discount?
Yes — our loyalty program automatically lowers the price of numbers based on how active you are, or how much you top up — up to 15% off. We also run a referral program: when someone you invite makes their first top-up of $5 or more, you both receive $0.50.
Which apps are supported?
Over 800 services across messaging, social, email, marketplaces, gaming and more — in 190+ countries. You choose the exact service inside the bot. Whether a given platform accepts a virtual number is always its own decision, and an undelivered code is never charged.
What is the eSIM product?
An eSIM adds a data plan without replacing your physical SIM. On compatible devices, you can select the eSIM for mobile data and keep your existing line for calls and texts. Provisioning time depends on the plan. Once ready, your order displays the QR code and manual installation details. Calls or SMS are included only when the selected plan explicitly says so. A data-only plan cannot receive verification texts. Ask support if the plan does not specify.
What is an Email OTP?
Get a disposable email address for the website you choose. You’re charged when the verification email arrives. It may contain a code or a link.
Can I cancel or get a refund?
OTP number orders use the live activation window shown in the order. An OTP number is charged once, when its first code arrives; further codes on the same number are free. If no code arrives, cancel after the short initial lock or let the order expire; the hold returns automatically. The price is held when you order. You’re charged when the verification email arrives. It may contain a code or a link. If no verification email arrives within the window, the hold is released automatically — see the Refund Policy. Rentals can be cancelled for a refund within a short window after they start, and eSIMs are charged once the eSIM order is accepted. Full details are in our Refund Policy.
Do you keep my data?
We keep data collection to a minimum: we do not ask for ID documents for ordinary use, and stored verification codes are deleted within 7 days after an order closes. See our Privacy Policy.
Is there support?
Yes — reach us on Telegram at @TheNumberHubBot or by email at info@numberhub.io. We aim to respond within 24 hours, usually sooner.
Why might a number not receive a code?
Some third-party platforms detect or block virtual numbers. If a number does not work you can request a replacement or cancel for a release of the hold — you are never charged for a code you did not receive.