Contact & support
NumberHub is independently operated, and every message is read by the person who runs it — there is no outsourced desk in between. We answer every message: reach us by email or on Telegram, whichever is easiest for you.
Best for account, billing, compliance and legal enquiries — it reaches the operator directly.
Fastest for help with an order or your wallet. Send your order details with the first message.
Buy numbers, rentals and eSIMs, manage your wallet, and check your own order and spending history.
Status, updates and announcements — worth checking first if something looks broken.
Before you write
Most order issues resolve automatically — an OTP hold is released if no code arrives, and refunds and releases are credited to your wallet as spend-only credit under our Refund Policy. If something still looks wrong — a charge without a code, a hold that never came back, a rental or eSIM that failed — send us the order details and roughly when it happened, and we will check the record and correct it. Because crypto top-ups are final on-chain, corrections are made as wallet credit rather than an on-chain reversal.