Contact & support

NumberHub is independently operated, and every message is read by the person who runs it — there is no outsourced desk in between. We answer every message: reach us by email or on Telegram, whichever is easiest for you.

We aim to respond within 24 hours — usually much sooner.

Emailinfo@numberhub.ioBest for account, billing, compliance and legal enquiries — it reaches the operator directly.Telegram support@TheNumberHubBotFastest for help with an order or your wallet. Send your order details with the first message.The bot@TheNumberHubBotBuy numbers, rentals and eSIMs, manage your wallet, and check your own order and spending history.Channel@numberhubofficialStatus, updates and announcements — worth checking first if something looks broken.

Before you write

Most order issues resolve automatically — an OTP hold is released if no code arrives, and refunds and releases are credited to your prepaid wallet balance under our Refund Policy. If something still looks wrong — a charge without a code, a hold that never came back, a rental or eSIM that failed — send us the order details and roughly when it happened, and we will check the record and correct it. Because crypto top-ups are final on-chain, corrections are made as wallet credit rather than an on-chain reversal.

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