Refund & Cancellation Policy

1. OTP / verification numbers — charged only on delivery

• When you order an OTP number, its price is held against your balance — not charged.
• You are charged only when a verification code is actually delivered to you.
• OTP and email orders use the live activation window shown in the order. Each delivered code is charged separately. If no code arrives, cancel after the short initial lock or let the order expire; the hold returns automatically.
• Cancellation: an activation can be cancelled, releasing the hold. To match upstream provider rules, cancellation is only permitted after a short initial period (about 2 minutes) once a number has been issued; an order still waiting for a number can be cancelled immediately at no cost.
• If a number does not work, you can request a replacement or cancel for a release of the hold — you are never charged for a code you did not receive.

2. Email OTPs — charged only on delivery

• Email OTPs use the same model as OTP numbers: the price is held when you order an address and charged only when the verification code is delivered.
• If no code arrives within the activation window, or the order is cancelled, the hold is released automatically and you pay nothing.
• A waiting email order can be cancelled at any time for a release of the hold.

3. Number rentals — upfront, with a cancellation window

Rentals are paid upfront. You can request cancellation 2 to 20 minutes after the rental starts, only if no SMS has arrived. A refund requires provider confirmation and returns to your NumberHub balance. After this window or an SMS, the rental continues until expiry; early termination is unavailable.

4. eSIM data plans — charged when the order is accepted

• eSIM plans are paid upfront. The charge is finalised once the provider accepts your order, and is final once accepted, even if delivery of the QR profile is briefly delayed.
• You are only not charged (the hold is released) if the order cannot be placed with the provider at all.
• If a QR profile does not appear immediately, it is delivered automatically once provisioning completes. In the rare case it never arrives, contact support and we will make it right.
• Because an eSIM is a provisioned digital good, an accepted or issued plan is non-refundable.

5. Form of refunds

Refunds and releases are credited to your in-bot wallet balance as spend-only credit. Because top-ups are made with cryptocurrency and on-chain transactions are final and non-reversible, we do not refund to the originating blockchain wallet.

Balance cannot be withdrawn, paid out, or transferred to an external wallet or to another account. It can only be spent on orders at NumberHub.

6. Things outside a refund

• A third-party platform detecting, blocking, or banning a virtual number after a code was successfully delivered is not grounds for a refund of that delivered code.
• Entering the wrong service, country, or destination after a code/eSIM was correctly delivered.
• Losses from sending the wrong crypto asset, amount, or network during top-up (see Terms).

7. How to request help

Most releases and refunds are automatic. If something looks wrong, contact us within a reasonable time with your order details: [email protected] or Telegram @TheNumberHubBot. We aim to respond promptly.

This policy forms part of, and should be read with, our Terms of Service.

Residential proxies

Proxy data is paid upfront and delivered as login credentials. The order shows its traffic cap and expiry. Uploads and downloads count, with a 512-byte minimum per connection; 1 GB is 1,073,741,824 bytes. Top-ups add data and restart validity; unused data expires. Site acceptance is not guaranteed. Failed purchases release the hold; contact support about service faults and refund eligibility.